How to Enable Premises Contact Review
The premises contact review feature allows property managers and site contacts to review and propose updates to your pre-plans via a secure, token-based link. This guide explains how to set it up and manage incoming updates.
Prerequisites
Section titled “Prerequisites”- Brigade admin or organisation admin role
- An active pre-plan with emergency contact email addresses recorded
- The pre-plan must have a status of Active
How It Works
Section titled “How It Works”When premises contact review is enabled, site contacts can:
- Immediately update their own contact details, phone number, hours of operation, and occupancy numbers
- Propose changes to hazardous materials, alarm codes, service isolation points, and building details — these require brigade approval before being applied
1. Enable External Review
Section titled “1. Enable External Review”- Navigate to your pre-plan
- Click Edit
- Toggle External Review Enabled to on
- Click Save
2. Send a Review Request
Section titled “2. Send a Review Request”During the annual review cycle (or at any time):
- Open the pre-plan
- Click Request External Review
- An email is sent to the emergency contact with a secure link
- The link is valid for 30 days
3. What the Site Contact Sees
Section titled “3. What the Site Contact Sees”The site contact receives an email with a link to a public form where they can:
- View the current pre-plan details
- Update contact information and operational details (applied immediately)
- Propose changes to hazardous materials, service isolation points, alarm codes, and additional comments
- Upload photos and documents
4. Review Submitted Changes
Section titled “4. Review Submitted Changes”When a site contact submits proposed changes:
- Brigade admins receive a notification email
- The pre-plan’s review status changes to Pending Public Update
- Navigate to the pre-plan to see the proposed changes
- Review each proposed change
5. Approve or Reject Changes
Section titled “5. Approve or Reject Changes”To approve:
- Click Approve Changes
- Proposed hazard records and field changes are applied to the pre-plan
- The review cycle is completed automatically
- The site contact receives an approval notification email
- The public update token is invalidated
To reject:
- Click Reject Changes
- Optionally add notes explaining the rejection
- The site contact receives a rejection notification email with your notes
- The pre-plan returns to Review Due status
Field Categories
Section titled “Field Categories”Immediately Applied
Section titled “Immediately Applied”These fields are updated as soon as the site contact submits:
- Emergency contact name, phone, and email
- Secondary contact name, phone, and email
- Hours of operation
- Number of occupants
- Phone number
Requires Brigade Approval
Section titled “Requires Brigade Approval”These fields require admin review before being applied:
- Hazardous materials
- Alarm code
- Building information
- Electricity, gas, water, and solar shutoff locations
- Additional comments
Token Expiry
Section titled “Token Expiry”The public update link expires after 30 days. If the site contact needs more time, you can send a new review request to generate a fresh token.
Multiple Contacts
Section titled “Multiple Contacts”The review request email is sent to the primary emergency contact email. If you need to send it to the secondary contact as well, ensure their email address is recorded on the pre-plan.
Reviewing Changes
Section titled “Reviewing Changes”Take time to verify proposed changes, particularly for hazardous materials. Site contacts may not use the same terminology as emergency services.